Shipping Policy

How we process, dispatch and deliver your KINGSTER website order.

Updated 30 October 2026

Processing and delivery

Orders are normally processed within 1–2 working days after payment confirmation. Estimated delivery is 2–3 working days for metros and major cities and 4–5 working days elsewhere. Remote areas, public holidays and courier delays can take longer. These are estimates, not guaranteed arrival dates.

Charges and tracking

Any shipping charge is shown at checkout before payment. After dispatch, use the tracking details in your order or contact support with your order ID.

Address and delivery issues

Provide your full address, PIN code and reachable mobile number. If delivery fails or the parcel returns, contact support; a re-shipping charge may apply. If tracking says delivered but you have not received the parcel, report it to us so we can investigate with the courier.

Wrong, missing or damaged items

Take clear photos of the parcel, shipping label and product condition. An uninterrupted unboxing video is helpful when available; we also review other reliable evidence. Contact us promptly before returning any item. Website delivery-related claims follow the 7-day window and conditions in our Return & Replacement Policy. Marketplace purchases follow the applicable marketplace policy.

Warranty returns

Do not send a service parcel until your purchase has been checked and return instructions have been shared. Service is by courier only. See our Replacement & Support page for the next step.

Automated WhatsApp help is available 24/7 at 7043774376. Team support: Monday–Saturday, 10 AM–6 PM IST. Email: support@kingster.info.